If your questions on Video X Converter cannot be solved yet, please collect the following information and E-mail us. We will respond you as soon as possible:

* Product Order ID
* Video X Converter's version number
* Windows Operating System
* Hardware configuration (sound card, VGA card, Image Capturing card) and their specifications

Please follow below steps to attach your detailed PC config. file in your mail:
click Start->Run, type "msinfo32" in Run window to open "System Information" window, then click "File"->"Export" to save your system info as a .txt file and then attach it to us.

* The time and process descriptions about your troubles.
* The warning message(a screenshot is strongly recommended).

Note : Please give a detailed time and process description about your troubles and the error message (Please be more specific than "Video X Converter does not work.")